Pressing the "Open" button when selecting files other than a Dir, .txt, or image will open a blank window - FileUltamate
Problem reported by Alistair Higson - November 7, 2014 at 3:09 PM
Resolved
Pressing the "Open" button when selecting files other than a Dir, .txt, or image will open a blank popup window.  .txt files correctly open in this window as do images.

5 Replies

Reply to Thread
0
Cem Alacayir Replied
Employee Post
It's dependant on the browser. If a file type can be opened with the browser, it will be displayed. If not, then you will be prompted with "Open/Save File" dialog.
0
Alistair Higson Replied
While the open/save dialog does show the popup window will also show.
0
TIC Melchor Mascaro Replied
Dear Sirs,
 
I run your software on an IIS under W2012R2 Server. The development is made using Visual Studio 2013.
When I test the page, I can see the file content right using IE11, however, when I see the page already in production the popup window opens but no content is shown, only a small black square in the left upper corner. The same behaviour that posted the user who opened this post. With Chrome everything runs ok but, unfortunately, the IE11 is a requirement. Can you help me?
 
Thanks in advance,
 
Joan
0
Cem Alacayir Replied
Employee Post
There is no known problem with IE11, actually it's the primary browser we support. By the way there are 2 different actions: "Open" and "Preview" (which is added recently). "Preview" means viewing a document with the built-in DocumentViewer (which has blue top toolbar with zoom buttons etc). So please be specific on when (which action) you have the problem and with which file type (file extension).
0
Cem Alacayir Replied
Employee Post
FYI, the blank window will be automatically closed with v4.6.6 released today:
 
  • Improved: When opening a file (not previewing), if the browser did not recognize this file type (ie. it has no default viewer for it), it would show open/save file dialog as expected. However as a side-effect, a blank window was being left open. This window is normally used by browser to display supported file types inline/embedded. However there was no reliable way to detect if the browser actually displayed the file via its plugins or showed open/save dialog, thus we were leaving the window open. Finally we developed a workaround to detect this in a cross-browser way. From now on, if the window is blank, it will be closed automatically.

Reply to Thread