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Issue with missing seal stamp on Document Viewer GleamTech
Problem reported by SNeo - 6/21/2024 at 5:37 PM
Resolved
Hi,

After upgrading Gleamtech to v6.9.6, we noticed there is missing seal stamp.
Could you kindly help to advice on how to resolve this?

Thank you.

7 Replies

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0
Cem Alacayir Replied
8/17/2024 at 3:27 AM
Employee Post
0
SNeo Replied
8/17/2024 at 6:44 AM
Hi,

We have tried and issue still exists. Appreciate for the advise again.

This was before upgraded

After upgraded to v7.x

Thank you.
0
Cem Alacayir Replied
8/17/2024 at 6:53 AM
Employee Post
What is the original document format? Is it DOCX or PDF? Also what was the last version that was working?
0
SNeo Replied
8/17/2024 at 8:30 AM
Hi,

PDF. Previously it was on v2.x.
Thank you.
0
Cem Alacayir Replied
9/1/2024 at 12:45 AM
Employee Post Marked As Resolution
FYI, this issue is now fixed with Version 7.1.0 - September 1, 2024

  • Fixed: Signatures in some PDF files were removed in conversions and thus were not visible in DocumentViewer.
0
Hermanto Replied
Yesterday at 2:37 AM
After we upgraded the GleamTech version from 6.9.7.0 to 7.1.0.0, we found 3 new issues:
1) sidebar vertical scrollbar is not auto adjust/scroll when we press the "Previous Page" or "Next Page" icon
2) sidebar vertical scrollbar is not auto adjust/scroll when we scroll the right side vertical scrollbar (document vertical scrollbar)
3) when re-open the pdf document (new pdf or existing pdf), the page number is not go to page #1
0
Cem Alacayir Replied
Yesterday at 3:14 AM
Employee Post
1 and 2 seems like the same issue and it will be fixed. 3 is not an issue but a feature, i.e. browser remembers the scroll position for a document if it was opened and scrolled before. However we can expose a property to disable this feature. I will let you know shortly
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