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Issue with PortableEngine.Native.dll
Problem reported by Natalia H - 8/24/2023 at 12:26 AM
Resolved
Hello, during high application load there is the error:

Faulting application name: w3wp.exe
Faulting module name: PortableEngine.Native.dll, version: 4.1.1.0
Exception code: 0xc0000005
Faulting package-relative application ID:
GleamTech.DocumentUltimate.dll-x64-xxx\PortableEngine.Native.dll

the used versions are:

GleamTech.Common" version="4.4.1"
GleamTech.DocumentUltimate" version="5.8.1"

Could you suggest what should be done to resolve the issue?

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Cem Alacayir Replied
8/27/2023 at 8:34 AM
Employee Post Marked As Resolution
Exception code: 0xc0000005 means "Access violation error", you are running a very old version. v5.8.1 is from November 2020. You can at least update to v5.9.7 (May 2021) which would work with your existing license key.
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