Back to Community Threads
1
Some PDFs show corrupt document error even though they open in Adobe.
Question asked by Iain Sharp - 11/23/2022 at 2:59 AM
Unanswered
We have started to receive PDFs from a supplier which now show a corrupt document error message when being viewed through DocumentUltimate, the same supplier has sent documents previously without issue. 
They open correctly in Adobe, with no need for password or other encryption. 
We can 'print to pdf' from Adobe and view the resultant PDF okay in DU. 
I have tried to view the documents through the trial copy on here, to see if our version is out of date, and the same error is shown. 
Any ideas?

Iain
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Version History of FileVistaFileVista
Version History of FileUltimateFileUltimate
Using DocumentViewer on multi-server or cloud like AzureDocumentUltimate > Troubleshooting
Cross domain, same origin issues with DocumentViewerDocumentUltimate > Troubleshooting
How to create or override language translations for DocumentViewerDocumentUltimate > Configuration