Intermitent Permission Denied

GleamTech.DocumentUltimate.dll - version 5.9.7

GleamTech.Common.dll - version 4.5.4

After Updating dll to 5.9.7 still get Intermitent permission denied error below

"Access to the path "[DocumentCache]:\lock-****.json.lock" is denied due to insufficient permissions."

is there any idea to solve the problem.

Thanks.

Cem Alacayir Replied

Employee Post

Strange, this was fixed in Version 5.9.6 - April 28, 2021:

Fixed: DocumentViewer or DocumentCache threw below error intermittently on some machines when using physical file system for cache:

"Access to the path "[DocumentCache]:\lock-****.json.lock" is denied due to insufficient permissions."

The error was not really a permission error but a multi-thread file access error.

Please first make sure the DLL versions are actually being deployed to your server. Maybe they are not updated for some reason?

k0205 Replied

Thank you for response,

Yes I've checked the DLL versions.

Now the problem still exists.

Pretty Weird.

Is there any other reason might causes it ?

Cem Alacayir Replied

Employee Post Marked As Answer

FYI, please test this version:

Version 7.0.10 - August 6, 2024

Fixed: Attempt to fix intermittent UnauthorizedAccessException in DocumentCache for .lock files.
This issue is hard to replicate, but in our tests we didn't the observe it again after some locking fixes.
Let us know if you still get this error intermittently:
Access to the path "[DocumentCache]:\lock-1hshdfq~w44gb5~w44gb5~lpnqmy.json.lock" is denied due to insufficient permissions.
Please make sure the current windows identity "computer\user" has the required permissions on the path.