File not opening in DocumentViewer - Mac PC

Problem reported by Akhil John - 11/23/2020 at 8:57 AM

Submitted

The document is not opening on safari version 12 also

Please look on the attached errors.

We are using the latest version v5.7.2

3 Replies

Cem Alacayir Replied

Employee Post

HTTP 416 means "Range Not Satisfiable" so it appears there is a mismatch between the cached file size and requested byte range.

Does it happen for a specific file or for all files?

Did you test your file on the live demo here on the same browser Safari 12?

Akhil John Replied

It's happening with all files

Cem Alacayir Replied

Employee Post

Did you test your file on the live demo here on the same browser Safari 12?

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