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Cem Alacayir Replied

Employee Post

Please update to the latest v5.7.2 which is released today.

There was a problem in v5.7.0, i.e. it displayed "undefined" instead of the actual error message (for initial errors).

Akhil John Replied

We updated the version and still it not working

Please look on the attachmentIMG-20201110-WA0001.jpg

Cem Alacayir Replied

Employee Post

Yes but I said

> it displayed "undefined" instead of the actual error message (for initial errors).

So now you are seeing the actual error message.

Please go to your DocumentCache folder and delete the corresponding cache subfolder for that document and try again.

Akhil John Replied

Dears,

We need to open the file on different browsers. Cache folder already cleared.

But when we open the file on chrome it's working and then if we opened the same document in Safari it's throwing the error

Akhil John Replied

Any updates

The document is not opening on safari version 12 also

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