File not opening in DocumentViewer - error undefined
Problem reported by Akhil John - 11/9/2020 at 10:31 AM
Resolved
File not opening in Document Ultimate in Safari Bowser

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0
Cem Alacayir Replied
Employee Post
Please update to the latest v5.7.2 which is released today.
There was a problem in v5.7.0, i.e. it displayed "undefined" instead of the actual error message (for initial errors).
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Akhil John Replied
We updated the version and still it not working
Please look on the attachmentIMG-20201110-WA0001.jpg
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Cem Alacayir Replied
Employee Post
Yes but I said
 
> it displayed "undefined" instead of the actual error message (for initial errors).
 
So now you are seeing the actual error message.

Please go to your DocumentCache folder and delete the corresponding cache subfolder for that document and try again.
 
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Akhil John Replied
Dears,
We need to open the file on different browsers. Cache folder already cleared.
But when we open the file on chrome it's working and then if we opened the same document in Safari  it's throwing the error
0
Akhil John Replied
Any updates
The document is not opening on safari version 12 also

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