Document Ultimate v5.7 not working, grey box

Problem reported by Bob Smith - 11/4/2020 at 5:27 AM

Resolved

After installing latest version documents are not shown (Grey Box only).

Nor are the .xpz / .pdf versions created in the cache directory (the .JSON & .sourceName are).

After rollback the project works fine.

Issue seems to be in the DocumentUltimate binary, project still works with the v4.3.1 GleamTech.Common.

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Cem Alacayir Replied

11/4/2020 at 5:55 AM

Employee Post

I think this is not a DotNet 3.1 problem, you are probably having a client-side issue.
Press F12 in your browser and look for the errors in the console.

Do you see something like this (another user reported the same) ?:

jQuery.Deferred exception: originalConfig is not defined ReferenceError: originalConfig is not defined
    at Object.n.ControlUtils.getI18nOptions ....

Bob Smith Replied

11/4/2020 at 6:22 AM

Ere, you got a camera on my screen :)

Cem, you are quite right. It is working in some browsers, eg IE, Edge(chromium) but not in others eg, Brave, Chrome

Where do I go from here, cache's cleared, restarted browsers etc

Cem Alacayir Replied

11/4/2020 at 6:44 AM

Employee Post

Do you have anti-phishing/anti-virus software like "Webroot Filtering Extension"?

In v5.7.0, we changed the method to pass config to iframe and it seems this is detected unsafe (false flag) and blocked by some security software.

I will let you know when we find a workaround.

Cem Alacayir Replied

11/9/2020 at 6:52 AM

Employee Post Marked As Resolution

FYI this issue is fixed in Version 5.7.2 - November 9, 2020:

Fixed: In some browsers, DocumentViewer was shown as grey box and "originalConfig is not defined..." error was logged in the console.
This was caused by web security software such as "Webroot Filtering Extension" which blocked iframe communication in some cases.

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