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Firefox Document Viewer Issue
Problem reported by Cliff Akers - 10/16/2020 at 1:21 PM
Resolved
The document viewer is not working in Firefox. There are several error messages in the console. 

Uncaught
Exception { name: "NS_ERROR_FAILURE", message: "", result: 2147500037, filename: "https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerCore.min.js";, lineNumber: 1234, columnNumber: 0, data: null, stack: "@https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerCore.min.js:1234:9\n@https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerCore.min.js:1720:6\n@https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerCore.min.js:29074:4\n" }
ViewerCore.min.js:1234

Uncaught ReferenceError: XPZText is not defined
    <anonymous> https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/Reader.js:1
    <anonymous> https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/Reader.js:1
Reader.js:1:118523

Uncaught TypeError: t is undefined
    a https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/Reader.js:1
    dispatch https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    handle https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    add https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    ya https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    each https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    each https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    ya https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    on https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    <anonymous> https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/Reader.js:1
    j https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    k https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    setTimeout handler*g/< https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    i https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    fireWith https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    fire https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    i https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    fireWith https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    ready https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    S https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    EventListener.handleEvent* https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    <anonymous> https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
    <anonymous> https://testserver/myapp/resource.ashx/609042174060000000/du/webviewer/ViewerLibs.min.js:1
Reader.js:1:33288

3 Replies

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1
vishnani karan Replied
10/17/2020 at 1:48 AM
Hi Cliff,
we have also found the same issue which only replicates in the firefox.

Cem, any update on this, what might be causing the issue.
We are using "GleamTech.DocumentUltimate" Version="5.1.6".

Thanks,
Karan
0
Cliff Akers Replied
10/27/2020 at 11:34 AM
Cem, can you provide an update on this one? Our clients that use Firefox are facing this issue and the document viewer is unusable for them.
0
Cem Alacayir Replied
11/4/2020 at 10:51 AM
Employee Post Marked As Resolution
> We are using "GleamTech.DocumentUltimate" Version="5.1.6". 

Well v5.1.6 is from November 27, 2019, update to a more recent version like 5.6.0.
There is no known issue with Firefox unless your Firefox is very old.
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