Back to Community Threads
1
exception that make our server crashing
Problem reported by exploregate - 2/26/2020 at 12:17 AM
Submitted
Hi,

we sometimes get exception that make our server crashing
what cause this issue?
how we can solved this?

thanks

1 Reply

Reply to Thread
0
Cem Alacayir Replied
3/6/2020 at 7:05 AM
Employee Post
Is this on Azure Web Service? The error says access is denied for folder d:\home\GleamTech, normally you should have permission on this folder on Azure by default.

Since v3.7.0:
Improved: Temp file handling on Azure, from now on d:\home will be used as the base (%HOME% environment variable) so that the files are persisted and shared between multiple instances of a site.
This change should also solve this error which still occured on some Azure AppService instances:

Also the temp files and folders for all products will be always gathered under a subfolder named "GleamTech" (e.g. d:\home\GleamTech or c:\Windows\Temp\GleamTech).

Please also make sure you are using the latest version.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Version History of FileVistaFileVista
Version History of FileUltimateFileUltimate
EULA for DocumentUltimateDocumentUltimate
Using DocumentViewer on multi-server or cloud like AzureDocumentUltimate > Troubleshooting
EULA for VideoUltimateVideoUltimate