This video file cannot be played.(Error Code: 224003) when clicking preview on a MP4 video
Problem reported by Hasegawa Hironori - 11/28/2019 at 4:26 PM

We got reports from one of our users when previewing video on File Ultimate the user was prompted with a error message "This video file cannot be played.(Error Code: 224003)". This only happens on Microsoft Edge and IE 11.

Please advise if any workaround to fix this problem?

Thank you

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Cem Alacayir Replied
Employee Post
The video player depends on browser's HTML5 video codec support. For example, MP4 videos using the H.264 video codec and the AAC audio codec should be played in all browsers and devices. So what's the codecs used in your MP4 file? It may be played on Chrome but not on Edge or IE11.

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