I have an application using DocumentUltimate viewer. When I download the PDF getting generated on the server, I get one of two errors:
1. Bad password or file corrupt
2. Invalid XPZ document
This application is developed for us by a vendor, so unfortunately I don't have the source code. They have pushed the issue onto us as an environmental issue because they cannot reproduce it. I have noticed the following:
1. It happens only in Chrome. IE is fine.
2. Our application is public, so if I access the application from my personal computer at home (again using chrome), I don't get the error.
3. The vendor has our application running on their servers, and if I access their version of our app using Chrome, it works fine.
So the error happens only in Chrome, and only when accessing our application on our servers in our environment. Our servers are load balanced and I did see some things about errors being caused by load balancing, but if that was the cause I would happen in all cases when access our application.
Is there anything I can look at to help figure this out?