trial license question

Question asked by steve lee - 1/25/2018 at 1:40 PM

Answered

Is it possible to get a trial license extension for DocumentUltimate. I thought it would add watermarks when the 30 day trial went over but it's not the case.

Message "Could not convert because trial has expired, please purchase a license."

Ran into a few wrinkles with our designers and are trying to standardize how they create DXF's before we purchase this product and am no longer to test. Thanks

Would also like to get Ticket: 383-21D92448-0301 looked at.

12 Replies

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Cem Alacayir Replied

1/25/2018 at 1:55 PM

Employee Post Marked As Answer

Hi Steve,

Ok I have emailed you a TrialExtensionKey for DocumentUltimate, please check.

steve lee Replied

1/29/2018 at 7:30 AM

trial extension appears to have expired, how long should it be good for?

Cem Alacayir Replied

1/29/2018 at 8:55 AM

Employee Post

Steve, probably you just copy/pasted the code sample, make sure you replace the extension key with the one in the above gray table in the email.

steve lee Replied

1/29/2018 at 10:31 AM

had to switch from iis express to local iis

Cem Alacayir Replied

1/29/2018 at 11:01 AM

Employee Post

strange, normally you don't need to do that. maybe your web application needed a restart (recompiling or saving web.config already does that)

steve lee Replied

2/14/2018 at 1:48 PM

Could you send me another trial key? The one you sent me has expired. I thought it would be good for 30 days.

I've already gotten approval to purchase an enterprise license and have started the process but it's out of my hands as to when the purchasing dept gets it to me.

Thanks

Cem Alacayir Replied

2/14/2018 at 2:05 PM

Employee Post

Yes, it was supposed to be good for 30 days, that's strange. I will check if there is a bug about it. Anyway, I sent you a new trial key

steve lee Replied

2/15/2018 at 6:34 AM

thanks. new license was giving me license expired message as well. In local IIS I had recently set Enable 32bit-Bit applications to true for my application pool to get one of our wcf services working which appears to have caused the problem. I haven't had time to check our QA or Production environments yet to see if both work at the same time.

steve lee Replied

2/15/2018 at 7:22 AM

looks like it's just happening in my local environment

Cem Alacayir Replied

2/15/2018 at 2:19 PM

Employee Post

From docs "Licensing" section:
If you deploy to IIS and see the watermark before your trial expires, set "Load User Profile" setting to true in "Advanced Settings" of the application pool. This allows your web application to access Windows Registry for storing trial information. Note that when you have a license key, "Load User Profile" setting is not required so you can keep it at the default value "false".

Hristo Lungov Replied

2/21/2018 at 12:19 AM

I am also in the same situation so please send to me another trial key please

steve lee Replied

2/22/2018 at 6:55 AM

we finally managed to purchase a license, thnx for the help

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