1
PPT and PPTX are crashed in DocumentUltimate
Problem reported by Prasad Kulkarni - April 13 at 12:15 AM
Not A Problem
Dear team
   I have just purchased documentUltimate, now I am trying to view PPTX file using it, but it gets crashed.
Please suggest what to do ?
 
Thanks
Prasad

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Cem Alacayir Replied
April 13 at 2:33 AM
Employee Post
Hi,
First try that specific file on live demo:
 
If it works there, then
 
  1. Make sure you are updated to the latest version of DocumentUltimate.
     
  2. If you still get the problem, it may be related to missing FONTS on your server:
     
    A Customer fixed a similar problem by copying fonts in "C:\Windows\Fonts" from local to the server so it was a missing font issue.
     
    For example our live demo runs on Windows Server 2016 (and previously 2012) and we did not have any missing font problem yet with default installation.
    Are you using a very old Windows Server or maybe your local Windows package does not include some fonts? Especially customers from China and India report a similar problem regarding PPTX files.
 

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