PPT and PPTX are crashed in DocumentUltimate
Problem reported by Prasad Kulkarni - April 13, 2017 at 12:15 AM
Resolved
Dear team
   I have just purchased documentUltimate, now I am trying to view PPTX file using it, but it gets crashed.
Please suggest what to do ?
 
Thanks
Prasad

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Cem Alacayir Replied
Employee Post
Hi,
First try that specific file on live demo:
 
If it works there, then
 
  1. Make sure you are updated to the latest version of DocumentUltimate.
     
  2. If you still get the problem, it may be related to missing FONTS on your server:
     
    A Customer fixed a similar problem by copying fonts in "C:\Windows\Fonts" from local to the server so it was a missing font issue.
     
    For example our live demo runs on Windows Server 2016 (and previously 2012) and we did not have any missing font problem yet with default installation.
    Are you using a very old Windows Server or maybe your local Windows package does not include some fonts? Especially customers from China and India report a similar problem regarding PPTX files.
 
0
Hi,
I also purchased DocumentUltimate and happened the same error.
 
The exception message as below:
Error
“_pEc”的类型初始值设定项引发异常。
---> “_XyE”的类型初始值设定项引发异常。
---> “_XyE”的类型初始值设定项引发异常。
---> “_b1E”的类型初始值设定项引发异常。
---> “_b1E”的类型初始值设定项引发异常。
---> “_ADF”的类型初始值设定项引发异常。
---> “_ADF”的类型初始值设定项引发异常。
---> 未将对象引用设置到对象的实例。
 
I'm sorry the message is Chinese, so I transfer to English via translation software as below
 
The type initializer of _pEc causes an exception.
The initial value of "_XyE" type I set a exception.
The initial value of "_XyE" type I set a exception.
The initial value of "_b1E" type I set a exception.
The initial value of "_b1E" type I set a exception.
The initial value of "_ADF" type I set a exception.
The initial value of "_ADF" type I set a exception.
The object reference is not set to an instance of the object.
 
 
There are some information need to let you know:
1, I try it on few servers, just crashed on only one server, other servers are successed.
2, All of server's OS is Windows Server 2008 R2 Enterprise.
3, On the problem server, it will be crashed when view all of ppt or pptx file, not specific file.
4, On the problem server, view all of file except ppt(x) is success. 
5, Already update to version 3.5, the problem still exist.
6, Fonts are the same on all of server.
 
0
Cem Alacayir Replied
Employee Post
Please test the latest version and let me know:
Version 3.14.0 - March 24, 2018
  • Fixed: Word-Processing and Presentation file format support:

    • Some DOCX files were causing infinite loop and failing to convert or display.

    • PPT/PPTX files with asian fonts were causing an error on some machines and failing to convert or display.

  • Fixed: "Any word" search still did not find results when keywords had more than 1 hyphen in-between (e.g. "24-3-2018").

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