Blank Screen after Login
Problem reported by Brian Korner - May 4, 2016 at 12:09 PM
Resolved
All,
 
I have FileVista installed on a Win2008 R2 machine with IIS. This is a simple base install not Active Directory integration, for right now just using the admin login. When accessing FileVista via localhost everything works fine. When accessing via another computer on the same subnet everything works fine.
 
We want to use FileVista to access files from a different subnet thru a firewall. The firewall has been configured and I can get to FileVista from the remote subnet. The login dialogue opens in the browser, I can enter the password and then the browser navigates to the next screen. After the login the browser spins and spins and nothing happens, eventually it times out and I get a blank white browser window.
 
Using Developer Tools in FF I have noticed that upon loading this blank window I get a very large number of CSS issues and a .js issue:
unreachable code after return statement all.js:19:345787
ReferenceError: GleamTech is not defined
<anonymous>
 
Another side-effect of this is that the process locks out the user account that I used to install FileVista. All of this leads me to believe there is some sort of permissions issue in IIS. Has anyone seen anything like this?

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Cem Alacayir Replied
Employee Post
If you installed FileVista on a clean Win2008 R2 machine, the installer probably installed .NET Framework 4.0 as a prerequisite which requires a restart. If IIS application pool is locked out/disabled, this is also a sign that a restart of the machine is required.
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Brian Korner Replied
I might agree with this, except that the machine has been restarted multiple times, and as stated, FileVista DOES work within the same subnet. One detail I forgot to mention is that the machine FileVista is installed on cannot see the internet. it's a closed network. Could that have something to do with this?
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Brian Korner Replied
Is there any way to change this to 'not resolved'?
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Brian Korner Replied
I moved the FileVista server to a network that can see the internet. I re-ran the install, with the .NET 4.0.3 update and then did a 'repair'. Then I restarted. I checked the access from localhost and everything worked fine.

Then I moved the server back to the network that cannot see the internet. Checked localhost and it worked, checked from another computer on that network and it worked. But when I checked from a computer on a different network I again get a blank white screen and continual 'loading' AFTER the login screen.
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Brian Korner Replied
I have now purchased the software in hopes that someone from Support will get back to me. I would love to do a remote sessions to show you what is going on. the Default.js script takes an extremely long time to load, and there are more than 100 css errors. The error that kills the whole load, as far as I can tell is in the localization.js script.

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