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Blank Screen after Login
Problem reported by Brian Korner - May 4, 2016 at 12:09 PM
Submitted
All,
 
I have FileVista installed on a Win2008 R2 machine with IIS. This is a simple base install not Active Directory integration, for right now just using the admin login. When accessing FileVista via localhost everything works fine. When accessing via another computer on the same subnet everything works fine.
 
We want to use FileVista to access files from a different subnet thru a firewall. The firewall has been configured and I can get to FileVista from the remote subnet. The login dialogue opens in the browser, I can enter the password and then the browser navigates to the next screen. After the login the browser spins and spins and nothing happens, eventually it times out and I get a blank white browser window.
 
Using Developer Tools in FF I have noticed that upon loading this blank window I get a very large number of CSS issues and a .js issue:
unreachable code after return statement all.js:19:345787
ReferenceError: GleamTech is not defined
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Another side-effect of this is that the process locks out the user account that I used to install FileVista. All of this leads me to believe there is some sort of permissions issue in IIS. Has anyone seen anything like this?

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Cem Alacayir Replied
May 4, 2016 at 2:46 PM
Employee Post
If you installed FileVista on a clean Win2008 R2 machine, the installer probably installed .NET Framework 4.0 as a prerequisite which requires a restart. If IIS application pool is locked out/disabled, this is also a sign that a restart of the machine is required.

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