Intermittent "Document cache info is not found" Error in Production

Problem reported by Kavindu Shavinda - Today at 1:46 AM

Submitted

Hi,

We're experiencing intermittent cache issue in our production environment when users attempt to open recently uploaded documents multiple times.

Environment: ASP.NET WebForms, DocumentUltimate 7.6.6

Exception message: Document cache info is not found.

Stack trace:

at GleamTech.DocumentUltimate.Caching.DocumentCache.LoadCacheInfo(FileCacheKey cacheInfoKey, Boolean throwIfNotExists, Boolean ignoreDeserializationErrors)

at GleamTech.DocumentUltimate.AspNet.UI.DocumentViewerHandler.OpenPdf(String stateId, String cacheInfoKey, String attachmentInfo)

We would greatly appreciate your response.

Thank You.

Back to Community Threads

Please leave this box unchecked

Reply to Thread

Enter the verification text