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Session has expired in contents of Download Original file
Problem reported by Neil McDonald - 8/31/2025 at 8:20 PM
Submitted
When clicking the 'Download Original' button in the toolbar, the contents of the file downloaded is always the HTML below. 

The viewer is in a cross-domain iframe and I have set CookielessSessionMode to Always. The file downloads correctly when accessing the page directly (no through an iframe).

Viewing the document and downloading the PDF via the Save button is working correctly. Is this something I can fix at my end?

<!DOCTYPE html>
<html>
<head>
  <title>Session has expired</title>
  <script type="text/javascript">
    if (parent && parent.readerControl) {
      var viewerWindow = parent;

      viewerWindow.parent.GleamTech.Util.confirmRefreshPage(viewerWindow);
    }
  </script>
</head>
<body>
  <h1>Session has expired</h1>
</body>
</html>

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